Terms of service

1. Who we are

NOVAFRUT 2025, S.L. (hereinafter, "Novafrut"), with tax ID (CIF) B-04521480, registered office at Carrer Terres Blanques, 10, 17600 Figueres (Girona), registered in the Commercial Register of Girona (entry 424.165, page 44.414, section 8, sheet GI-77403, registration 1, BORME no. 185), provides design, supply and installation services for agricultural, livestock and industrial protection systems: netting and nets (anti-hail, anti-rain, windbreak, shade, insect and bird netting), fencing and enclosures, trellis structures, topographic surveys and associated services.

2. What these terms cover

These terms govern the commercial relationship between Novafrut and the customer from the quote request through to completion of the installation or delivery of the materials, where the order is formalised through this website, by telephone or by email following a contact initiated on it. They do not govern any online purchase with immediate payment: this website does not sell through a shopping cart or take automatic payment — every order is concluded with a quote expressly accepted by the customer.

3. Quotation and ordering process

Any quote request (contact form, product or service page) is for information purposes only and non-binding until Novafrut sends a formal quote and the customer accepts it in writing (by email or signature). The quote includes the scope of work, materials, estimated completion time and payment terms. Installation lead times are estimates and may be affected by adverse weather, the availability of materials from third-party manufacturers or access to the farm.

4. Prices and payment

Prices are stated in the quote, in euros and excluding VAT unless otherwise indicated. Novafrut may request a deposit on acceptance of the quote and the balance on delivery/completion of the installation, as detailed in each quote. Accepted payment methods are agreed on a case-by-case basis (bank transfer, direct debit or others).

5. Warranties

Materials supplied by Novafrut carry the statutory warranty applicable to them according to their nature and the applicable regulations, and the manufacturer's additional warranty where one exists (for example, NovaNet® netting manufactured in-house). The installation warranty covers workmanship defects attributable to Novafrut; it does not cover damage caused by exceptional weather events not contemplated in the agreed sizing, tampering by third parties, lack of maintenance or use other than that provided for in the quote.

6. Cancellations

The conditions for cancelling an order or installation in progress, including the treatment of made-to-measure materials, are set out in our warranties and cancellation policy.

7. Intellectual property

Quotes, drawings, measurements and technical proposals prepared by Novafrut are for the customer's exclusive use in connection with the quoted project and may not be assigned to third parties or used to request a quote from another supplier without authorisation.

8. Data protection

The processing of personal data provided through this site is governed by our privacy policy.

9. Applicable law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Girona, without prejudice to any jurisdiction to which the consumer may be legally entitled where the customer has that status.

10. Contact

For any question about these terms: capell@novafrutprotect.com · (+34) 972 51 06 85 · Carrer Terres Blanques, 10, 17600 Figueres, Girona.