Privacy policy

Data controller

Novafrut informs users of this website of its personal data protection policy, so that they can freely and voluntarily decide whether they wish to provide the data that may be requested of them when visiting the website, sending a CV, subscribing to our newsletter, requesting information about our services for the supply and installation of agricultural protection solutions (technical netting and nets, fencing, accessories, advice and installation), or taking part in activities, presentations, events or promotions organised through the website. Data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPD-GDD).

Novafrut reserves the right to amend this policy to adapt it to legislative, case-law or industry developments; any changes will be announced on this page with reasonable advance notice.

What data we process

Identification data (first name and surname) and contact data (address, telephone, email), collected mainly through the contact form and the content subscription forms (videos, guides, newsletter). Also CVs received by email, data provided at events, and data supplied on our social media profiles. If the user provides data belonging to third parties, they assume responsibility for having obtained their prior consent.

Purposes of processing

• Handling requests for information or quotes, and processing the service requested.
• Maintaining relationships with customers, prospective customers, partners and suppliers.
• Sending commercial communications (email, SMS, WhatsApp, social media) relating to our services, where the user has consented — for example, by subscribing to the newsletter or to a downloadable guide.
• Managing recruitment processes when a CV is received.
• Processing registrations for events and promotional activities.
• Technical administration of the website and analysis to improve the service.

When you visit the website, our servers store technical information (browser, operating system, pages visited, date) and, for security reasons, the IP address for a maximum of 7 days. Personal data are only stored if the user provides them voluntarily.

Retention periods

• Data of customers, companies and suppliers: 4 years (General Tax Law) or 6 years for accounting records and invoices (Commercial Code).
• Newsletter subscription data: from the time consent is given until it is withdrawn.
• Employment or social security documentation: 4 years.
• Candidates' CVs: up to 2 years for future recruitment processes, unless expressly objected to.
• CCTV footage in offices, if any: 30 days.

Who the data are disclosed to

Data may be disclosed to service providers (hosting, cloud, marketing), partner companies with a collaboration agreement, subcontractors that meet the same data protection safeguards required of Novafrut, professionals involved in Novafrut's own operations (advisory firms, notaries), public bodies where there is a legal obligation, and, where applicable, any entity that acquires all or part of the business. Novafrut gives notice of the existence of a business group with a shared legitimate interest with Criado & López, S.L. Data are never disclosed to third parties outside these cases without prior express consent.

International transfers

Since July 2023, the European Commission has recognised that the USA provides a level of protection equivalent to that of the EU for data transfers to entities certified under the EU-U.S. Data Privacy Framework. For all other international transfers, additional safeguards such as standard contractual clauses are applied.

Legal basis

As a general rule, Novafrut processes data with the express consent of the data subject, obtained through the data collection forms. Otherwise, the legal basis is the performance of a request or a pre-contractual/contractual relationship, Novafrut's legitimate interest, or compliance with a legal obligation. On social media (Facebook, Instagram, TikTok, YouTube), the relationship is governed by the privacy policy of each network.

Your rights

• Access: confirm whether we process your data and obtain a copy.
• Rectification: correct inaccurate or incomplete data.
• Erasure: delete your data when they are no longer necessary, you withdraw your consent, you object to the processing, or they have been processed unlawfully.
• Restriction of processing: in the cases provided for by the GDPR (contested accuracy, unlawful processing, need for legal claims).
• Portability: receive your data in a structured format and transmit them to another controller.
• Objection: object to the processing at any time, in particular to direct marketing.
• Withdraw consent at any time, as easily as it was given.
• Lodge a complaint with the Spanish Data Protection Agency (aepd.es).

To exercise these rights: by post to C/ Terres Blanques, Nº 10, CP 17600, Figueres, Girona, or by email to dpo@novafrutprotect.com, stating "Data Protection" in the subject line and enclosing an identity document. Novafrut will reply stating the decision taken and, where applicable, the available means of redress.

Security measures

Novafrut has implemented technical and organisational measures to ensure the confidentiality, integrity and availability of data, to restore access in the event of an incident, and to regularly assess the effectiveness of those measures, in accordance with Article 5 of the GDPR. It keeps a record of processing activities (Art. 30 GDPR) and a protocol for notifying personal data breaches to the supervisory authority and to the data subjects where appropriate (Arts. 33 and 34 GDPR). Novafrut's services are intended for adults; any activity that might collect data from minors requires express parental consent.

Social media profiles

Novafrut is the controller of its followers' data on its corporate profiles, within the limits permitted by each social network, and never extracts data from social networks without express consent:

• Facebook: facebook.com/Novafrut
• Instagram: instagram.com/novafrut
• TikTok: tiktok.com/@novafrut_protect
• YouTube: youtube.com/@novafrut

Contact

C/ Terres Blanques, Nº 10, CP 17600, Figueres, Girona · dpo@novafrutprotect.com · (+34) 972 51 06 85

Cookie policy

In accordance with Article 22 of the Spanish Information Society Services Act (Ley de Servicios de la Sociedad de la Información) and Recital 30 of the GDPR, this website uses its own and third-party cookies. A cookie is a file downloaded to your device when you visit certain pages, in order to store and retrieve information about your browsing. You can find out more about their use in the AEPD guide.

Types of cookies by duration: session cookies (deleted when you close the browser) and persistent cookies (remain for a set period). By purpose: technical (necessary for operation), analytics (usage measurement), advertising and geolocation.

This website no longer uses Shopify or a shopping cart: no session or cart cookies specific to that platform are installed. Social media cookies (Facebook, YouTube) are only activated if that specific page embeds such content.

You can disable or delete cookies at any time in your browser settings (Chrome, Firefox, Safari, Edge), or browse in private mode. Disabling technical cookies may affect how some parts of the website work.